Service Level Agreements - IBM i Cloud Hosting

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First Option guarantees satisfaction with our IBM i Cloud hosting service level agreements. They define our standard of performance in working with your complete IT system or subsystems and ensures an agreed upon level of commitment, performance, security, and availability. Because we know that each company has different needs, we customize each agreement to be flexible and cost effective.


Among the services and tasks that we perform under your service level agreement for IBM i Cloud hosting are:

Helpdesk Services:

  • We maintain User Profiles and Maintenance.
  • Printer assignment and restarts.
  • Modem Resets.
  • Resolve locked up and runaway jobs.
  • IBM PTF's (fixes).
  • Nightly back ups.
  • Confirmation of back ups.

Operational Services – Performed several times daily:

  • Systems are up and operational.
  • No problems reported from peripherals.
  • Error Detection.
  • Disk functionality and utilization.
  • Problem determinations, resolutions, escalations.

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Service Level Agreements- IBM i Cloud Hosting

First Option offers a highly secure IBM i hosting service for both shared or dedicated environment. Providing top quality help desk and operational services.