Service Level Agreements - IBM i Hosting

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Among the services and tasks that we perform under your service level agreement for IBM i hosting are:

Helpdesk Services:

  • We maintain User Profiles and Maintenance.
  • Printer assignment and restarts.
  • Modem Resets.
  • Resolve locked up and runaway jobs.
  • IBM PTF's (fixes).
  • Nightly back ups.
  • Confirmation of back ups.

Operational Services – Performed several times daily:

  • Systems are up and operational.
  • No problems reported from peripherals.
  • Error Detection.
  • Disk functionality and utilization.
  • Problem determinations, resolutions, escalations.

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Service Level Agreements- Operational and Helpdesk Services

First Option offers a highly secure IBM i hosting service for both shared or dedicated environment. Providing top quality help desk and operational services.