Service Level Agreements - Cloud Hosting

First Option Cloud Hosting solutions provides a secure and reliable environment to install and execute your application. We also provide world class professional services to maintain and enhance your existing software. You can choose the level of service that best suits your business requirements.

And, you will have the peace of mind of our extensive Cloud Hosting Service Level Agreement.

Providing support for in-house IT departments or entirely outsourcing the management of an IT system can be daunting. You want assurances that agreed upon levels of service will be maintained.

First Option guarantees satisfaction with our Cloud hosting service level agreements. They define our standard of performance in working with your complete IT system or subsystems and ensures an agreed upon level of commitment, performance, security, and availability. Because we know that each company has different needs, we customize each agreement to be flexible and cost effective.


Among the services and tasks that we perform under your service level agreement for Cloud hosting are:

Helpdesk Services:

  • We maintain User Profiles and Maintenance.
  • Printer assignment and restarts.
  • Modem Resets.
  • Resolve locked up and runaway jobs.
  • IBM PTF's (fixes).
  • Nightly back ups.
  • Confirmation of back ups.

Operational Services – Performed several times daily:

  • Systems are up and operational.
  • No problems reported from peripherals.
  • Error Detection.
  • Disk functionality and utilization.
  • Problem determinations, resolutions, escalations.

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