A leading provider of laundry facilities management services to both multi-family and academic housing sectors acquired another company in the same industry. A critical business requirement, an expanded multi-page check stub modification, was needed for the newly combined customer base.
Some of the information was documented but some needed to be learned from analyzing the legacy code. The company was concerned due to the complexity and age of the application(s) that the knowledge transfer with the existing team would impact their current workload.
The meetings were limited to 60 minutes and First Option documented and verified information after each session. By the third meeting, First Option had a plan to complete the check modification. The plan was reviewed by the company and First Option, some tweaks made, and construction began.
First Option completed the first pass of the modification and presented it to the team. Shortly after, the end users were processing test data and validating the information. When customer acceptance of the modification was received, it was successfully moved into production.
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